Support resources
Splash Coins Get Help
Where to turn for support
Problem Gambling Helpline Canada
1-888-230-3505, free, twenty four hours a day, every day.
ConnexOntario
1-866-531-2600. Confidential counselling, live chat and referrals.
Gamblers Anonymous Canada
Peer support meetings in person and online across every province.
Responsible Gambling Council
Education, support tools and resources for players and families.
Worrying about your play can feel isolating. The good news is that Canada has a strong network of well established organizations that exist specifically to help people in your situation. The support they offer is free, confidential and delivered by trained counsellors who understand the issue from the inside. The hardest part is usually the first step, picking up the phone or starting a chat. After that it gets easier.
The Problem Gambling Helpline Canada is the right place to start if you want to talk to someone right now. The line is open twenty four hours a day, every day of the year, on 1-888-230-3505. The call is free from any Canadian phone, including mobiles. The advisers are trained, they have heard it all before and they will help you think through what to do next. In Ontario, ConnexOntario runs an equivalent line at 1-866-531-2600 with live chat at connexontario.ca.
Counselling and online support
Every province funds free problem gambling counselling, both in person at local treatment centres and over video call. The counsellors are trained specifically in gambling related issues and the sessions are confidential. Provincial programs include the Centre for Addiction and Mental Health in Ontario, AHS Addiction Services in Alberta, and the BC Responsible and Problem Gambling Program. You can self refer or ask your family doctor to make a referral on your behalf.
The Responsible Gambling Council runs a free information hub at responsiblegambling.org with a self assessment tool that takes about five minutes to complete. It will give you an honest read on whether your play has tipped into problematic territory and point you to the right next step.
Peer support
Gamblers Anonymous Canada runs peer support meetings in person across every province and online for anyone who cannot reach a local meeting. The meetings follow the twelve step format and are completely free to attend. There is no requirement to speak at your first meeting, you can simply listen. Many people find that hearing others share their experiences is what makes the difference. The full meeting list sits at gamblersanonymous.org.
Support for family and friends
If you are worried about a loved one's play, the Problem Gambling Helpline and ConnexOntario both run dedicated family support services on the same numbers. Gam-Anon is the partner program to Gamblers Anonymous and offers structured peer support specifically for spouses, parents and friends of someone with a gambling problem. Meetings are held across Canada and information is available at gam-anon.org.
Provincial health support
Every provincial health authority funds specialist treatment for people whose gambling has reached a clinical level. In Ontario this runs through CAMH and a network of regional addiction services. Alberta delivers care through AHS. British Columbia runs the Responsible and Problem Gambling Program. Quebec coordinates services through CIUSSS regional centres, and the Atlantic provinces operate equivalent programs through their respective health departments. Treatment is free at the point of use for any Canadian resident and you can self refer without a doctor's note.
Who can I call in Canada if I am worried about my gambling?
Call the Problem Gambling Helpline Canada on 1-888-230-3505. The line is free from any Canadian phone, mobile or landline, and is open twenty four hours a day, every day of the year. The advisers are trained specifically in gambling related issues and the call is confidential. In Ontario, ConnexOntario at 1-866-531-2600 offers the same service plus live chat at connexontario.ca, which many people find an easier first step.
Is problem gambling counselling free in Canada?
Yes. Every provincial health authority funds free problem gambling counselling for residents. In Ontario this is delivered through CAMH and the regional addiction services. Alberta runs it through AHS Addiction Services. British Columbia delivers care through the Responsible and Problem Gambling Program. The first session is usually a short assessment to work out what kind of support will help most, and the sessions that follow a structured plan shaped around your situation.
How do I help a friend or family member with a gambling problem?
Start by calling the Problem Gambling Helpline Canada on 1-888-230-3505 or ConnexOntario on 1-866-531-2600. The advisers can talk through the conversation you are planning to have with your loved one and help you prepare. Gam-Anon at gam-anon.org runs peer support groups across Canada specifically for family and friends of people with a gambling problem. Look after yourself too — the impact of someone else's gambling on the people around them is significant and you deserve support of your own.
Can I self exclude from Splash Coins?
Yes. You can request a temporary cool off period or a full account closure at any time from the settings menu, or by emailing the support team. A cool off is a short break, typically anywhere from a single day to a few weeks, after which the account reopens automatically. A full closure shuts the account permanently and removes you from all promotional communication. For broader self exclusion across regulated gambling operators in your province, look up the program run by your provincial regulator such as iGaming Ontario's central self exclusion list.